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by Jon Beckstrand
CEO, MasterControl Inc.
Over the past 15 years, as the leader of an organization dedicated to improving the success of the quality profession, I have met hundreds of people throughout the world who have a unique mission: build greater quality into the things we use every day. I have often asked myself, what do all these people have in common? What makes someone choose to dedicate his or her career to improving quality? Who are these people who dedicate their lives to making sure that things are done right, that we don’t skip critical steps? Whether it’s making sure that you aren’t using yesterday’s version of a work instruction or that you are trained properly on changes crucial to the implementation of a corrective action, quality professionals are ever vigilant about maintaining quality standards and compliance.
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