 |
| You can provide all kinds of training for your employees but how do you measure its effectiveness? |
By Holly DeIaco-Smith, MS
HDS Consulting
In the role of a consultant, you have the benefit of seeing what works well across your client base and their shared common pain points. Because of this perspective, I’m often invited onto a project to provide guidance on best practices and practical advice on how to avoid the common pain points.
As a case in point, recently a client asked me, “What’s the best practice for training effectiveness?” My response, in typical consultant fashion was, “How are you defining training effectiveness?” Their response was, “We’re not sure, but we were cited for it in a number of client audits.”
READ MORE »